One inbox for the whole group.
See feedback from every connected channel in one queue. Filter by property, rating, language, date, topic, or unresolved status.
- Unified review timeline
- Property and outlet views
- Duplicate and recurring issue detection
The platform
From public review to accountable action.
GuestReviewDesk turns every connected review into a structured workflow: understand it, respond to it, route it, and learn from it.
AI replies with guardrails.
Use the client’s own AI credentials to create replies in the right tone, language, and level of detail. Teams can approve, edit, publish, or send a draft for manual posting.
- Brand voice profiles
- Approval and audit history
- Multilingual response generation
Operating layer
Make the next action obvious.
Hospitality teams should not need to re-read a month of reviews to discover that the same problem is repeating.
Escalate the exception
Route serious complaints, safety concerns, service recovery opportunities, and low ratings to named owners with due dates.
Measure the department
Compare front office, housekeeping, food and beverage, maintenance, spa, and management signals across properties.
Report to leadership
Give general managers an executive summary of rating movement, root causes, emerging risks, and recommended actions.
1
Connect approved review accounts
Each property is configured with the platform credentials and permissions supplied by the client.
2
Define the property operating map
Set up properties, departments, outlets, user roles, brand voice, escalation rules, and reporting periods.
3
Run the reputation workflow
Monitor, draft, approve, publish where permitted, escalate, resolve, and learn from the signal.